Shop Policies – Joy of London
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Shop Policies

SHIPPING

Most orders are usually shipped within 1-4 business days after receipt of order, depending on stock levels.  Please check the shipping details located in each item description to see if there is a different time frame.  We ship everything USPS.  No shipping on Sundays as USPS is CLOSED.  Let us know if you want another carrier or faster mailing service. It can be arranged. Tracking is available so you can watch your orders arrive to you. 

  1. Please understand we are not responsible for USPS shipping delays.  I will ship expedited if you desire, but please understand, is not a guarantee. USPS does a great job, but there are delays sometimes.  
  2. There are no refunds on expedited shipping.  You will be sent a tracking number and are responsible for your tracking.  If a package is REFUSED by addressee, the order will not be refunded under any circumstances.  
  3. PLEASE leave enough time for shipping and delivery. We don't want an special event to be delayed!  
  4. We strongly encourage to elect the insurance.  This ensures if items are lost or damaged at the fault the the shipper (USPS), a replacement is provided.  This fee is not refunded if there is a return.  
  5. If you send an item back for exchange or return, make sure you have a tracking number.  If there is no tracking and the package is lost, it cannot be our responsibility. 


INTERNATIONAL BUYERS
Shipping can take 3-14 business days, depending on the country, sometimes packages can get held up in customs, and delivery can take as long as 4 weeks. Please take this into consideration when placing your order.  I don't want your jewelry missing an important event!

Please be advised that all items ship Internationally will go through Customs, and therefore will have a description and price declared on custom form.  

Any Customs fees or taxes imposed by Customs for an order are separate from the FREE shipping program, and are not the responsibility of Seller.

REFUNDS/EXCHANGES

My first priority is to provide my customers with the perfect jewelry for their life or event. I will make every effort to ensure you are happy with your purchase.

NOTE: Before purchase, please read the descriptions, look closely at the photos, and email me if you have any questions.

  • Pierced earrings and hair tiara's are not returnable due to sanitary reasons.  
  • Sale items are all FINAL SALE.  
  • Vintage Jewelry & Museum Collection are shop credit only.  
  • We are not responsible for any jewelry altered by another jewelry.  


RETURNS, CREDIT & EXCHANGE POLICY:

  • Returns are accepted, but only within 7 days of you receiving your item.  Just us know why, so I can either fix the problem for you or improve our shop.  I will do my best to exchange sizes, styles and whatever you need to be delightfully happy with your purchase. In some cases, sizes or styles may not be discontinued.  
  • You must contact us within 3 days of the arrival of your purchased items to arrange for a return or exchange.
  • Return shipping fee is the responsibility of the Buyer and items must be returned in the original packaging for item safety.  
  • DO NOT ship items back without contacting us first. 
  • We ship FREE for original purchase and one exchange.  Additional exchange shipping fees are responsibility of the Buyer. 
NOTE: Please understand all metals and gems can be damaged if exposed to various household chemicals.  Remove your rings when cleaning, gardening, washing dishes and swimming or bathing.  It's safer and kinder to preserve a lifetime of wearing.  We are not responsible for damage done by misuse.